Privacy Policy

Last updated: 8th March 2025

At DKP Aquatics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website.

1. Information We Collect

We may collect the following personal information when you use our website:

•Name

•Contact details (email address, phone number, shipping and billing address)

•Payment details (processed securely by third-party payment providers)

•Order history and purchase details

•Any information you provide when contacting us

2. How We Use Your Information

We use your personal information to:

•Process and fulfil your orders

•Communicate with you about your orders and customer support inquiries

•Improve our products and services

•Send marketing emails (only if you have opted in)

•Comply with legal and regulatory requirements

3. How We Protect Your Information

We take appropriate security measures to protect your data from unauthorised access, loss, or misuse. All payments are processed through secure third-party providers, and we do not store your payment details.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

•Delivery companies to fulfil your orders

•Payment providers to process transactions securely

•Legal authorities if required by law

5. Your Rights

Under UK data protection laws, you have the right to:

•Access the personal data we hold about you

•Request corrections to inaccurate information

•Request deletion of your personal data (subject to legal obligations)

•Opt-out of marketing communications at any time

6. Cookies

Our website uses cookies to improve your browsing experience. You can control cookie settings in your browser and for this site specifically here:

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

DKP Aquatics Ltd

Denby Pottery Village
DE5 8NX

Email: sales@denbykoiponds.co.uk

Phone:  07773 186198